By holding reservations for rooms and/or group events, clients and guests are agreeing to the following policies. General Policies
Mansion Properties, LLCis not responsiblefor injuries and damage sustained or induced by clients, guests or external staff either to themselves or to the buildings and furnishings while on the property (including accidents caused by negligence or intoxication). Behavior that is not respectful of staff, guests, and the integrity of the property will incur financial or situational consequences as determined by management.
Responsible Private Alcohol Consumption: excessive alcoholic consumption is not conducive to our environment.
No Smoking in house or on porches. Smoking is never allowed in or near the Mansion, due to the fire hazard and smoke damage. Guests may smokewith cautionon the grounds, but not near open doors or windows of any structures. Service charges for cleaning to counter smoke damage will be incurred when evidence of inside smoking is found.
No pets, aside from licensed service dogs. We are animal lovers. But due to the potential damage to costly antique furnishings with even a minor accident, and guests with allergies and asthma are much more numerous than the ones traveling with pets, it is best that they not be permitted inside the house. Boarding facilities at our local animal hospitals in and near Smithfield are an option.
Green Policies & Practices
Cotton towels are provided to dry hands in bath rooms. Filtered water is made available in pitchers; glass, porcelain, china or pottery drinking cups are used with guest food service. Doors and windows will remain closed when air conditioning or heat is on.
We invite guests to help us to help the environment in our efforts to “go green” as much as we reasonably can in the following ways:
REUSE of CLEAN TOWELS: If you would like us to replace your used/soiled towels, please leave them in the tub or on the floor and we will gladly provide fresh ones. If you do not need clean towels just leave them hung on the towel racks.
Turn off room lights and power strips with appliances plugged in when not in use and when you leave the room.
CLOSED DOORS & WINDOWS IN CONDITIONED ROOMS: Please do not leave doors on windows open when the heat or air conditioning is on in the buildings. Please allow an adjusted thermostat to regulate to room temperatures with doors and windows closed.
RECYCLE: Please use extra liners provided inside trash cans to separate recyclable materials such as plastic containers and glass bottles so that we may add them to our recycle bins.
Room Guest Policies Check-In (after 3:00) & Checkout Policy (before 11:00): Please coordinate an expected arrival time. Time frame is usually between 3:00 and 7:30. Please inform us if there may be a need for a checkout later than 11:00am so that we can try to accommodate your request as reasonable. Breakfast Service: Inform us of all food allergies in advance of arrival. Dietary restrictions are accommodated with sufficient notice. Menu options are offered when available. Breakfast is usually served between 8:00 and 9:00am. We accommodate specific time requests according to the number of guests and their schedules. A limited one can be served prior to 7:00 upon request. No Lit Candles or Flame Policy: Burning candles of any size or any devices which emit a flame is never permitted, not even in the bedrooms, due to the smoke damage and fire hazard.
Individual Room Reservations 48 Hour Cancellation Policy - $50 cancellation fee: We trust that you will let us know promptly of a change in plans. Cancellations adversely affect us. When a last minute cancellation occurs, it affords us a limited chance of selling the room again. Should situations arise requiring a cancellation in your reservation, we of course, sympathize...but must maintain a business policy and stand by our cancellation requirements.
Group Room & Event Reservations A non-refundable $50 deposit is required to hold rooms in the Mansion for group events and/or lodging reservations. The $50 deposit will be applied toward the outstanding balance of the primary contact person at the time invoices are issued. Rooms that have not been confirmed and guaranteed with a credit card number 30 days in advance of the event date may be released if attempts to secure them are disregarded.